We will commit to high standards – we will:

• Adhere to the Fundraising Code of Practice.

• Monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.

• Comply with the law as it applies to charities and fundraising.

• Display the Fundraising Regulator badge on our fundraising material to show our commitment to good practice.

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We will be clear, honest and open – we will:

• Tell the truth and we will not exaggerate.

• Do what we say we are going to do with donations we receive.

• Be clear about who we are and what we do.

• Give a clear explanation of how you can make a gift and change aOur Fundrai regular donation.

• Be transparent with third party fundraisers in relationships and financial arrangements.

• Be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.

• Ensure our complaints process is clear and easily accessible.

• Provide clear and evidence based reasons for our decisions on complaints.

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We will be respectful – we will:

• Respect your rights and privacy.

• Respect your decision and not put undue pressure on you to make a gift.

• Have a procedure for dealing with people in vulnerable circumstances and it will be available on request.

• Get your consent before we contact you to fundraise, where the law requires.

• If you tell us that you don’t want us to contact you in a particular way we will not do so.

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We will be fair and reasonable – we will:

• Treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.

• Take care not to use any images or words that intentionally cause distress or anxiety.

• Take care not to cause nuisance or disruption to the public.

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We will be accountable and responsible – we will:

• Manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.

• Listen to feedback and respond appropriately to compliments and criticism we receive. If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint.

• Have a complaints procedure. It will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.

• Monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.